Returns & Exchanges
At Pefferlaw Creek Farms, we stand behind the quality of our organic maple products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer a dedicated resolution process for any products that arrive damaged or do not meet our high standards.
Inspect Your Shipment
Upon arrival, please carefully inspect your maple syrup and pantry goods for any signs of leakage or packaging damage during transit.
Contact Our Team
If there is an issue with your order, email us within 48 hours of delivery with your order number and a brief description of the problem.
Provide Documentation
To help us improve our service, please attach clear photos of the damaged product and the shipping label to your email request.
Receive Resolution
Once your claim is verified, we will immediately process a replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing